ck3334 Privacy Policy

2.1 Identity & Contact Data

When you create an account with ck3334, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify you are aged 21 or above).
• Residential address, including district, division, and postal code.
• Email address used for account communications.
• Mobile phone number linked to your registered bKash, Nagad, Rocket, or Upay account.

2.2 Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, and proof of residential address. These documents are processed solely for the purpose of verifying your identity and age, and are stored securely in accordance with section 6 of this Policy.

2.3 Financial & Transaction Data

We record details of all deposits and withdrawal transactions made through supported payment channels including bKash, Nagad, Rocket, and Upay. This includes transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and the mobile wallet number used. We do not store full payment credentials such as PINs or wallet passwords — these remain with your mobile financial service provider.

2.4 Gameplay & Betting Data

We automatically record all gameplay and betting activity on the Platform, including game sessions, wager amounts, bet outcomes, bonus usage, and account balance changes. This data is used to ensure the integrity of our games, resolve disputes, administer bonuses correctly, and identify patterns that may indicate problem gambling behaviour.

2.5 Technical & Device Data

When you access the ck3334 Platform, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session duration. This data helps us optimise the Platform for the range of devices used by our players across Bangladesh, from Dhaka to Chittagong, Sylhet, and beyond.

2.6 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution provided. These records are used to improve service quality and to refer back to in the event of a dispute.

3.1 Account Management

We use your identity and contact data to create and manage your ck3334 account, authenticate your login sessions, communicate account-related notifications, and send password reset or security alerts where necessary.

3.2 Payment Processing

Transaction data is used to process deposits credited to your ck3334 wallet and to execute withdrawals to your verified mobile financial service account. Financial records are also maintained to satisfy our internal audit requirements and to assist with any transaction dispute resolution.

3.3 Identity Verification & Fraud Prevention

KYC documents and identity data are used to verify player eligibility, confirm that all players meet the 21+ age requirement, prevent duplicate account creation, and detect fraudulent or money-laundering activity. Where suspicious activity is identified, we may share data with relevant authorities as required by law.

3.4 Responsible Gaming

We analyse gameplay and betting data to identify patterns that may indicate problem gambling, such as unusually large or frequent deposits, extended uninterrupted play sessions, or repeated attempts to reverse self-exclusion requests. Where such patterns are identified, our responsible gaming team may proactively contact the player to offer support tools.

3.5 Platform Improvement & Analytics

Aggregated, anonymised technical and gameplay data is used to analyse Platform performance, identify and fix bugs, improve game loading speeds, and develop new features. Individual player data is not used for analytics purposes in a way that could identify you personally.

3.6 Marketing Communications

With your explicit consent at registration, we may use your email address or mobile number to send promotional communications about new games, bonuses, and seasonal offers relevant to the Bangladesh market — for example, special promotions around Eid, Pohela Boishakh, or major cricket tournaments such as the BPL or T20 World Cup. You may withdraw marketing consent at any time by contacting our support team.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction information with our payment partners — bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are bound by their own regulatory frameworks as licensed mobile financial services in Bangladesh.

4.2 Game Software Providers

Games on the ck3334 Platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to deliver game content and verify RNG outcomes. They do not receive your name, contact details, or payment information.

4.3 Legal & Regulatory Disclosure

ck3334 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other illegal activity. We will notify affected players of such disclosures wherever we are legally permitted to do so.

4.4 Service Providers & Processors

We engage trusted third-party service providers to assist with Platform operations, including cloud hosting, customer support tooling, and security monitoring. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than delivering the service for which they were engaged.

5.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, store your currency and language preferences, and enable core security features. Essential cookies cannot be disabled without impairing the functionality of the Platform.

5.2 Analytical Cookies

With your consent, we use anonymised analytical cookies to understand how players move through the Platform — which games are most popular, where navigation is unclear, and how page load times affect engagement. This data is aggregated and cannot be used to identify individual players.

5.3 Managing Cookies

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the Platform, including remembered preferences and session continuity. Instructions for managing cookies are available in the help documentation of all major browsers.

6.1 Security Measures

ck3334 employs a layered security framework to protect the personal data we hold. This includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits, and intrusion detection systems. Despite these measures, no security system is completely impenetrable — in the event of a data breach affecting your personal data, we will notify you promptly in accordance with applicable law.

6.2 Data Retention

We retain your personal data for as long as your account remains active and for a period of five years following account closure, in order to satisfy our record-keeping obligations and to handle any late-arising disputes or regulatory inquiries. Financial transaction records may be retained for a longer period where required by applicable law. Anonymised analytical data may be retained indefinitely as it cannot be linked back to an individual.

6.3 Data Deletion Requests

You may request deletion of your personal data by contacting our support team. We will process deletion requests within 30 calendar days, subject to our legal obligation to retain certain records. Please note that deletion of your data will require permanent closure of your ck3334 account and forfeiture of any remaining bonus balances subject to incomplete wagering requirements.